Company Confidential:  Technical Solutions Specialist

 

Become a Tech Superhero for Our Clients!

 

Do you thrive on solving technical challenges and empowering others to succeed? Are you passionate about cutting-edge technology in the fleet management and IoT space? If so, we need your expertise!

 

As a Technical Solutions Specialist (TSS), you'll be the go-to expert who helps our clients achieve amazing things with our GPS tracking systems, telematics devices, and fleet management software. You'll dive deep into their technical environments, troubleshoot challenges, and engineer creative solutions that optimize their use of our products and services. From installation to feature optimization, you'll be their trusted advisor, guiding them towards success and unlocking the full potential of our technology.

 

What You'll Do:

·           Be the Tech Guru: Provide on-site and remote technical support to customers and resellers, tackling installation, configuration, and troubleshooting of our GPS tracking devices, telematics hardware, and software applications.

·           Master the Setup: Assist in the installation and integration of fleet management systems, ensuring seamless communication between hardware and software components.

·           Empower Through Knowledge: Conduct training sessions with customers and resellers, ensuring they have the know-how to effectively use our fleet management solutions.

·           Be a Sales Superhero: Collaborate with sales teams to provide technical expertise during the sales process, wowing potential clients with demos, presentations, and your deep product knowledge.

·           Shape the Future: Work closely with our engineering and product teams to test new products, identify potential issues, and provide valuable feedback for product improvements and enhancements.

·           Document Everything: Create and maintain clear, concise technical documentation, including installation guides, troubleshooting manuals, and customer-facing FAQs.

·           Hit the Road: Travel to customer sites for on-site installations, system maintenance, and technical support, ensuring our solutions work flawlessly in the real world.

·           Build Lasting Relationships: Cultivate strong relationships with customers by delivering exceptional technical support and ensuring their complete satisfaction.

 

How We'll Measure Success:

·           Client Satisfaction: Track customer satisfaction scores and feedback to ensure you're consistently exceeding expectations.

·           Technical Proficiency: Evaluate your ability to quickly and effectively diagnose and resolve technical issues.

·           Product Knowledge: Assess your understanding of our products and your ability to communicate that knowledge clearly to others.

·           Collaboration & Communication: Observe your ability to work effectively with internal and external stakeholders.

·           Project Management: Monitor your ability to manage multiple projects and meet deadlines.

 

Your Success Plan:

·           First 30 Days: Master our product line, internal processes, and become proficient with our support tools. Shadow senior team members on client calls and field visits.

·           First 60 Days: Independently handle customer support inquiries and conduct basic installations. Begin contributing to technical documentation and knowledge-sharing initiatives.

·           First 90 Days: Take ownership of complex technical issues and contribute to pre-sales activities. Proactively identify opportunities for product improvements.

·           First 6 Months: Become a trusted advisor to clients, providing expert guidance and support. Contribute to the development and delivery of customer training programs.

 

What You Bring to the Table:

·           Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.

·           3+ years of experience as a Field Application Engineer, Technical Support Engineer, or a similar role, preferably in fleet management, telematics, or IoT.

·           Strong understanding of GPS tracking systems, telematics hardware, and related software solutions.

·           Proficiency with networking, communication protocols (TCP/IP), and mobile networks (3G, 4G, LTE).

·           Hands-on experience with hardware installation, including wiring and configuring devices in vehicles.

·           Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

·           Top-notch verbal and written communication skills, with the ability to explain complex technical concepts clearly.

·           Ability to work independently and manage time effectively in a field-based role.

·           Willingness to travel (up to 50%) for customer site visits and installations.

 

Bonus Points:

·           Experience with fleet management or telematics systems.

·           Knowledge of vehicle diagnostics (OBD-II/CANBUS) and integration with telematics devices.

·           Familiarity with cloud-based platforms, APIs, and data integration.

·           Previous experience in a customer-facing technical role.

 

What We Offer:

·           Competitive salary and benefits package.

·           Opportunities for professional growth and development.

·           A dynamic work environment with a focus on teamwork and innovation.

·           Chance to work with cutting-edge technology in the growing fleet management and IoT sector.

 

Ready to be a Tech Superhero?